Thank you for choosing OffShore Gadget as your trusted online store for gadgets and accessories. This Delivery Policy outlines the terms and conditions regarding the delivery of products purchased from our platform. By placing an order with us, you agree to comply with and be bound by the following policies:
Order Processing Time
- Orders are typically processed within 1-3 business days from the date of purchase.
- Processing times may vary depending on product availability, order volume, or special promotions.
Delivery Methods
We offer multiple delivery options to ensure the best service for our customers:
- Standard Shipping: Estimated delivery within 3-7 business days.
- Express Shipping: Estimated delivery within 1-3 business days (available for select locations).
- International Shipping: Delivery time varies based on destination and customs clearance.
- Digital Delivery (for applicable products): Delivered via email or customer account access.
Shipping Addresses
- Customers must provide accurate and complete shipping information at the time of purchase.
- OffShore Gadget is not responsible for orders delivered to incorrect addresses provided by customers.
- Address changes after order placement may not be possible, so please double-check your details before confirming.
Shipping Restrictions
- Certain products may have shipping restrictions based on geographic location, local regulations, or product category.
- Customers are responsible for checking and complying with any restrictions before placing an order.
Delivery Confirmation & Tracking
- Once your order is shipped, you will receive a confirmation email with tracking information (if applicable).
- For digital products, the delivery will be completed via email or through your account on our platform.
Shipping Delays
While we strive to meet all delivery timelines, certain factors may cause delays, including but not limited to:
- Weather conditions
- Carrier-related issues
- Customs clearance delays (for international shipments)
- Public holidays or unforeseen circumstances
- High demand periods (e.g., Black Friday, holiday seasons)
In case of unexpected delays, we appreciate your patience and understanding.
Returns Due to Non-Delivery
- If a package is returned to us due to incorrect address, failed delivery attempts, or non-collection, the customer will be responsible for additional shipping charges for re-delivery.
- If the customer opts for a refund instead of re-delivery, the original shipping fee is non-refundable.
Damaged or Missing Items
- If your order arrives damaged, incomplete, or incorrect, please contact us within 48 hours of delivery with supporting photos and order details.
- We will work to resolve the issue as quickly as possible.
Contact Information
For any questions or concerns regarding your order or our delivery policy, please contact our customer support team:
- Email: support@offshoregadget.com
- Phone: +8801333388502
We appreciate your trust in OffShore Gadget and look forward to serving you with high-quality gadgets and excellent customer service!
